There's nothing wrong with what they're doing. And you don't know the first thing about the people who work there - for all you know that could be a first job or a stop-gap job. People have to make an honest, fair living, whether it be to support family, pay the bills, just to survive, and you tell them that they're 'wasting their lives'? I'm not sure that you're in a position to be criticising people like that. It's not like someone has aspirations to be a call centre worker, yet you imply that this job would be their ideal way of earning a living. Complete rubbish.