Do you guys not have the ability to do that?
It's hard to say. I'm not sure what kind of training Jimbo (and/or Spagooda) has been giving to his newly recruited moderators.
The moderation team doesn't communicate very much using the built-in tools. I wish they did. I'm not sure how much goes on on alternate channels.Edit: See next postHere's what the moderation center looks like:

If there is an issue with a particular user, the moderator can go to Issue a Warning. This interface is a lot easier to use than the Ban interface. The Ban one makes it fairly easy to accidentally ban the wrong thing, resulting in no one being banned or too many people, or some other wrong action.
The warning one is very straightforward and intended to be used frequently:

The current settings will mute a user when he reaches 40 warning points. (Used to be 60, but that was too high to really be effective....)
Normal moderators can add on 25 warning points per day, per moderator. So a single mad moderator can't just totally silence a user from one day of raging. But two moderators seeing the same thing or multiple bad days and you could be in Muted territory.
The admin level moderators can just add as many points as they want at any time.
The warning level decreases by 5 points per day. So if you want a 3 day ban, set their level to 50 points or so.
If someone needs to be banned for more than 5 or 10 days, that's when you report to the moderator center asking for one of the admins or Power Mods to use the Ban interface to issue a longer ban such as a month, forever, etc.